Why EXCEVO
Excevo is a UK-based customer service partner specialising in e-commerce support. We handle your customer queries across email, live chat, social and review platforms - just like an in-house team, but without the overheads.
EXCEVO Services
Excevo helps your business grow by delivering expert customer service, practical support, and trusted reputation management - boosting customer satisfaction and loyalty.
Outsourced Customer Service
-We provide expert, customer service solutions tailored to your brand and industry
-Our Team handle a wide range of enquiries including billing queries, subscription management, technical support, product/service questions and general customer care.
-Our Agents are trained on your systems, tone of voice and processes to act as a true extension of your business.
E-Commerce
-We are partners with Shopify, Gorgias and Freshdesk.
-Our Team can handle all core customer enquiries including Refunds & Returns, Tracking Requests, Order Issues, Product Enquiries and Exchange Support.
-Our Teams are trained on multiple 3PL and Fulfilment systems
-Scalable support during seasonal lines and key dates such as Black Friday & Cyber Monday
SurgeAssist™
-Our SurgeAssist solution covers you when you need it most, providing additional CS during peak periods.
-We can offer rapid deployment in under 48 hours.
-Coverage is available during key periods including Black Friday and Boxing Day.
-We slot in exactly when and where you need us helping you main response times and customer satisfaction.
Revolutionise your Customer Experience with Live Chat
Excevo agents provide fully manned, real-time support directly on your website - offering fast, personalised responses that convert visitors into customers and keep satisfaction high. A smarter, more human alternative to AI.
About Excevo
At Excevo, we believe that great customer service is the foundation of any successful business. That's why we've assembled a team of highly trained customer service experts who are dedicated to providing your customers with exceptional support, 24/7.
Our team is trained to seamlessly integrate with your existing systems and procedures, ensuring that your customers receive the same level of support they would expect from your own team.
We pride ourselves on providing tailored solutions to meet the unique needs of each of our clients. Whether you're a small start-up or a large corporation, we can help you improve your customer service management and enhance your online reputation.
